Cookie, Privacy and Terms of Use

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Privacy Policy

Privacy Policy

Looking after your private information
The City Mental Health Alliance Hong Kong (CMHA HK, we, us or our) is committed to making sure your privacy is protected. We do this by looking after your personal information carefully and keeping it private from other people. CMHA HK is the data controller and is responsible for processing data lawfully under the Personal Data (Privacy) Ordinance PD(P)O).

1. What type of information do we collect?
CMHA HK may collect your personal data to ensure we can keep you informed about our work, membership activities, training opportunities, member events and other activities that we believe you have an interest in hearing about.
Information we collect may include your full name, preferred name, job title, business telephone number and email address, business name and postal address, size of business and date(s) of membership.
In cases where you are participating in one of our events, training courses or other activities, we may also collect other information about you or your needs (for example, information on your access requirements, dietary requirements or emergency contacts).
Where you are paying for membership or other services we offer (such as our training or other additional services), we may also collect billing information, including some, or all, of the following: company unique tax reference and/or registration number, company registered address and billing contact information.
We may also record details of your interactions with us. For example, we may collect notes from our conversations with you, details of any complaints or comments you make, details of courses and events you attended, and how and when you contact us.
We may also collect your social media username(s), if you interact with us through those channels, to help us respond to your comments, questions or feedback.
If we employ or engage you in connection with delivering training courses, consultancy or other activities that we manage, we may also collect and store your bank details so that we may pay you.
We may also gather information through cookies in your web browser. You can learn more about how we use cookies and similar technologies by reading our Cookies Policy here.
The Chatbot function on CMHA HK website will not ask you to provide any personal identifiable information. To protect your individual privacy with respect to personal data, you should not provide any personal identifiable information using the function.

2. How and why do we use your personal data?
We want to give you the best and most relevant information, advice, and membership experience. We can do this by combining the data we have about you to get the best picture we can of who you are.
With your consent, we may use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone or post about new resources, member information, products and other services that are most likely to be of interest and relevance to you.
We may also use it to respond to your queries, requests, and complaints. Handling the information you provide to us enables us to respond. We may also keep a record of this information to inform any future communication between you and CMHA HK and to demonstrate how we communicated with you throughout. We do this to meet our potential contractual obligations to you, our legal obligations and our legitimate interests in providing the best service and understanding how we can improve our service based on your experience.
We may also use it to send you communications required by law, or which are necessary to inform you about any changes to the services we provide you. For example, updates to this Privacy Policy or legally required information relating to your membership. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
The data privacy law allows this as part of our legitimate interest in understanding our members and other individuals and in providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below. You are free to opt out of hearing from us by any of these channels at any time.
Please note, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for. For example, if you’ve asked us to let you know when we are next running a specific member seminar, we can’t do that if you’ve withdrawn your general consent to hear from us.
We will not collect or keep personal information about you unless we need it.
We will not collect more information than we need, and we will not keep it longer than we need to.
You can ask us to remove your personal information at any time – see the ‘What are my rights?’ section below.

3. Photographs and films:
We sometimes take photographs and film at our sessions and events. Before taking any images, we will ask for verbal consent from those people we will be filming so that the photographs and films may be used by CMHA HK for our website, flyers, publicity, etc.

4. How do we protect your personal data?
We know how much data security matters to everyone, so we treat your data with the utmost care and take all appropriate steps to protect it.
Access to your personal data is password-protected.
We regularly monitor our system for possible vulnerabilities and attacks.

5. How long will we keep your personal data?
Whenever we collect or process your personal data, we only keep data for as long as it is needed to meet the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

6. Who do we share your personal information with?
All the personal data we hold about you is only processed by our staff.
Some of our service providers may have access to your data to perform services on our behalf – e.g. our accountancy firm to manage billing. We make sure anyone who provides a service for us meets our standards for data security. They will not use your data for anything other than the service that they are providing and will destroy your data after providing the service.
No other third parties have access to your personal data unless the law allows them to do so.

7. What are my rights?
Under data protection law, you have rights including:
• Your right of access: you have the right to ask us for copies of your personal information.
• Your right to rectification: you have the right to ask us to correct information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: you have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing: you have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability: you have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

8. How to contact us
Please contact us using the following contact information if you wish to make a request.
In writing: FAO: Operations Manager,
City Mental Health Alliance HK,
Rm. 7B, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong
Via email: info@cmhahk.org

9. How to complain
CMHA HK is committed to meeting the requirements of the Personal Data (Privacy) Ordinance (PD(P)O). For information on how you can access your information under the PD(P)O, please visit their website here.

10. Changes to this Privacy Policy
We may modify or amend this Privacy Policy from time to time by posting an updated version on our website. You can obtain a copy of the current Privacy Policy directly from our Site or by contacting us using the contact details above.
This Privacy Policy is current as of February 2026.

Terms of Use
Last updated: Apr 2026
1. Acceptance of Terms
By accessing or using www.cmhahk.org (“Site”), you agree to these Terms of Use (“Terms”). If you do not agree, do not use the Site.
2. Eligibility
You must be at least 18 years old to use the Site, or use it only with the permission of a parent/guardian if required by law.
3. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. Prohibited actions include:
violating any laws or regulations
attempting to gain unauthorized access to the Site or accounts
interfering with or disrupting the Site, servers, or networks
uploading or distributing malicious code
scraping, crawling, or copying content in a way that harms the Site or violates policies (unless you have permission)
4. Accounts (If Applicable)
If the Site allows accounts, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. You must notify us promptly of any unauthorized use.
5. User Content (If Applicable)
If users can submit content (comments, reviews, uploads, etc.):
you represent that you own the content or have the rights needed to submit it
you grant The City Mental Health Alliance Hong Kong a license to use, host, display, reproduce, and distribute that content as needed to operate and improve the Site
we may remove user content that violates these Terms or policies
6. Intellectual Property
The Site and its original content, features, and functionality are owned by The City Mental Health Alliance Hong Kong and/or its licensors. You may not reproduce, distribute, or create derivative works from the Site content without permission.
7. Third-Party Links
The Site may include links to third-party websites. We do not control those sites and are not responsible for their content or practices.
8. Disclaimers
To the maximum extent permitted by law:
the Site is provided “as is” and “as available”
we disclaim all warranties, whether express or implied (including merchantability, fitness for a particular purpose, and non-infringement)
9. Limitation of Liability
To the maximum extent permitted by law, The City Mental Health Alliance Hong Kong will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of the Site.
10. Indemnification (If You Allow User Activity)
You agree to indemnify and hold harmless The City Mental Health Alliance Hong Kong, its affiliates, and personnel from claims, damages, losses, and expenses arising from your use of the Site or your violation of these Terms.
11. Changes to the Terms
We may update these Terms from time to time. If we make material changes, we’ll update the “Last updated” date. Continued use of the Site means you accept the updated Terms.
12. Termination
We may suspend or terminate your access to the Site at any time if we believe you violated these Terms or for other lawful reasons.
13. Governing Law
These Terms are governed by the laws of [State/Country], without regard to conflict of law rules.
14. Contact
In writing: FAO: Operations Manager,
City Mental Health Alliance HK,
Rm. 7B, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong
Via email: info@cmhahk.org